Innovative Software Testing Solutions
For over 25 years, I have been a champion of quality in the software industry
Meet Jeff Ferreira
Data Driven
Enthusiasm for Problem Solving
Enthusiasm for Problem Solving
I strongly believe in adopting a data-driven approach to work, especially when coupled with clear benchmarks. This can provide greater visibility into the progress of a project, allowing teams to see the impact of their efforts on the project's overall success. It can also help in making informed decisions and taking corrective actions in a timely manner.
Enthusiasm for Problem Solving
Enthusiasm for Problem Solving
Enthusiasm for Problem Solving
Throughout my career, I have worked in various capacities in the industry, both as a manager and an individual contributor. I have extensive experience working with different software, hardware, and device systems, writing and reviewing technical documents, and developing back-end services and front-end applications.
Industry Leader
Enthusiasm for Problem Solving
Industry Leader
As a collaborative leader and effective team contributor, I have a proven track record of successfully directing diverse, cross-functional teams. My expertise includes creating procedures to inspect and report issues, monitoring all operations that affect quality, and ensuring that all requirements are met before the final product is de
As a collaborative leader and effective team contributor, I have a proven track record of successfully directing diverse, cross-functional teams. My expertise includes creating procedures to inspect and report issues, monitoring all operations that affect quality, and ensuring that all requirements are met before the final product is delivered to the customer. I am passionate about continuous improvement and reliability and strive to exceed expectations in every project I undertake.
Software Engineer Portfolio
Summary
Accomplished and results-driven professional with strategizing, implementing, and optimizing IT processes to ensure seamless software delivery. Proven track record of enhancing product quality/performance, reducing defects, and accelerating time-to-market through testing methodologies. Skilled in leveraging cutting-edge tools and technologies to automate testing processes and streamline workflows. Known for ensuring reliable/scalable codebase, architecting software systems, and implementing efficient release processes. Demonstrated success in creating and employing industry-leading practices, elevating service quality/reliability, and ensuring compliance with industry standards. Strong background in Agile and DevOps environments, adept at fostering collaboration and driving continuous improvement initiatives.
Areas of Expertise
♦ Software Quality Assurance ♦ Release Management ♦ Product Roadmap Development
♦ Product Planning & Management ♦ Performance Testing ♦ Team Leadership & Management
♦ Risk Identification & Mitigation ♦ Bug Tracking & Reporting ♦ Continuous Process improvement
Professional Experience
WARNER BROS. DISCOVERY 9/2019 – 9/2023
Quality Assurance Manager
Managed and mentored diverse team of senior and principal developers and testers, fostering culture of excellence within quality assurance department. Spearheaded review process for all technical documents and test cases, ensuring accuracy and adherence to standards for publishing of Warner Bros. Discovery's extensive video catalogs, encompassing over one million titles for global video services. Innovated and implemented tools, automated tests, and developed performance metrics to optimize companywide video delivery platform. Chaired meetings focused on design, training, and quality assurance, fostering knowledge sharing and continuous improvement initiatives to ensure timely software delivery and adherence to quality standards.
- Identified and addressed potential bottlenecks by ensuring reliability, scalability and performance of international entire Content Delivery Network platform and API services.
- Achieved commendable 98% test code coverage to ensure robust performance and reliability by executing rigorous testing protocols on complex content delivery systems, services, and platforms across nine teams.
- Drove organizational efficiency and alignment by collaborating directly with Senior Vice President on special projects aimed at cultivating an agile work culture and standardizing release tools across video services teams.
- Enhanced visibility, accountability, and decision-making capabilities across all testing initiatives by developing and implementing comprehensive test framework and unified reporting system for Global Video Services organization.
- Ensured reliable and scalable codebase by analyzing complex problems and architecting software systems through creation of clean, maintainable code and design documents.Developed a test framework and unified reporting system for the Global Video Services organization
ISTREAMPLANET 10/2013 – 9/2019
Quality Assurance/SRE Manager
Established and led QA/SRE team to develop industry-leading practices and ensure continuous improvement in software development processes. Gauged efficacy and evolution of engineering teams' development and release methodologies over time by formulating comprehensive key performance indicators (KPIs). Ensured flawless execution and unparalleled viewer experiences by managing release and support for high-profile live event streaming initiatives, including the Olympics, World Cup Soccer, and the Men’s and Women’s NCAA basketball tournament.
- Enabled proactive identification and resolution of real-time issues by pioneering development of cutting-edge automation solutions tailored to client needs and service requirements.
- Fostered seamless collaboration and efficient project execution by directing source control, project management, customer service, and release management for dedicated team of 68 adept software engineers in Seattle.
MICROSOFT 11/1996 – 9/2013
Engineering Management | Team Lead | Software Development Engineer in Test
Directed domestic and international engineering team for Windows Outlook Express. Integrated PhotoDNA into Microsoft cloud systems for detecting unlawful images by collaborating closely with Microsoft research team. Leveraged effective leadership, communication, and problem-solving skills to supervise software testing teams. Enabled delivery of high-quality and error-free software by overseeing entire software testing process from planning to execution. Aligned testing with project goals and objectives by cooperating with developers, project managers, and business analysts.
- Served as one of founding engineers on Microsoft OneDrive project.
- Reduced time to ship Windows by 20% by playing integral role in development of streamlined release model.
- Slashed QFE (hot-fix) class bugs for OneDrive client by 50% via implementation of continuous improvement practice.
- Elevated service quality and reliability metrics from 97% to 99% through implementation of enhanced measurement, prioritization, and tracking mechanisms.
Education
Bachelor of Arts (BA) | Bachelor of Science (BS), Business Administration | Economics
The University of Washington, Michael G. Foster School of Business
Associate of Arts / Science, Data Science
Columbia Basin College
Honors & Awards
Engineer Excellence Award, Discovery Inc
Teammate of the Quarter, iStreamPlanet
Awarded “Microsoft Star” for support excellence, Microsoft
Awarded “Microsoft Star” for the Stock Option Summary application. Microsoft
Awarded US Patent 9600582: Blocking objectionable content in service provider storage systems, Microsoft
Awarded PI Engineering Award for the Puget Sound Region, Boeing
Eagle Scout, Boy Scouts of America
Professional Certification
Technical Publications
Technical Skills
.NET | Active Directory | Adaptability | Agile Methodologies | ALM | Amazon Web Services (AWS) | Analysis | API | Auto Delivery | Automation Testing | Azure | Bash | C# | CDN (Content Delivery Network) | CI/CD | Cloud Storage | Communication Skills | Compliance | Customer Service | Database | DevOps | Digital | Docker | Documentation | Git | Go | Google Cloud Platform | Information Services (IIS) | Innovation | Integration | Java | JavaScript | Jira | jQuery | JSON | Kubernetes | Leadership Skills | Linux | Load Testing | Management Skills | Manual Testing | Maven | Mentoring | Metadata | Metrics | Microservices | Microsoft Azure | MongoDB | MySQL | PostgreSQL | PowerShell | Problem-Solving Skills | Project Management | Python | Quality Assurance | Requirements Analysis | Scheduling | Scripting | Scrum | Selenium | Software Design | Software Development | Software Development Life Cycle (SDLC) | Splunk | SQL | Storage Systems | Technical | Telemetry | Time Management Skills | Triage | TypeScript | User Acceptance Testing | Windows | XML